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Frequently Asked Questions

Thank you for choosing KL Eye Specialist Centre as your preferred eye centre. Below are a few things you can do to facilitate your visit with us.​

Your Appointment Checklist: What to Expect and How to Prepare

Please allocate 3–4 hours for a complete consultation, and it is advisable to bring a family member or friend with you.
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General Questions

Fees and Charges

Do you offer free services?
As a part of our Corporate Social Responsibility, we regularly conduct FREE eye screening services at our centre as well as mobile screening event outdoors from time to time. We also conduct FREE surgeries in the event of large scale Ophthalmology related events. Please bear in mind that the free screening is done in the form of general simple tests to know whether or not you have any eye problem and you if you need a detailed comprehensive eye examination, you will need to make an appointment for a further comprehensive eye examination. Fees will be charged at discounted rate for referrals from the screening event.
 
KL Eye Specialist Centre is a private clinic. At most of the time, we work on a fee-for-service basis. All fees and charges will be indicated and deemed necessary by our Consultants based on your eye condition. Receipt will be given for each transaction done in our clinic.
Are all the services charged at the same rate?

No. Each service is charged in accordance to its respective item on the schedule of fees and to the professional that delivers the service to you.

What type of payment method do you accept?

At KL Eye Specialist Centre, you may choose from the following payment methods:

  • Cash or Cheque
  • Credit Card – Visa or MasterCard (does not accept American Express), Debit Card 
  • DuitNow QR
  • Online Bank Transfer
What should I do if I have purchased Medical Insurance Benefits?

Kindly inform us regarding your Insurance policy during your registration with us. As different Insurance has a slight difference in their policy, kindly ask your Customer Care Consultant to assist you with your doubts. Certain medical benefits enable the patient to have cashless facility for outpatient treatment. If you are unsure, kindly call the clinic regarding the Insurance Coverage before coming to the clinic as some Insurance may need you to obtain a Referral Letter from your General Practitioner prior coming to the clinic. For the convenience for all the patients at our centre, we are Panel to most of the major Insurance Company available. Kindly bring along your medical card when you come for your check up to ease the transaction. Our staffs will assist you in any way possible to settle your doubts regarding the use of your Medical Card at our centre.

Is the medical report included in the cost of the session?

No. Medical report or any other written documentation is not included in the cost of a consultation and a fee will be imposed when you need the Consultant to complete the form. Our staffs will inform you regarding the charges and it may take up to 2 weeks until the form is completed.

How do I make an appointment?

You can call our centre at +603-6250 0077 and our friendly customer service will assist you in getting the appointment suitable to your preference or you can send in your inquiry and preferred time through our Whatsapp number (+6012-8005508) and we will revert and confirm your appointment as soon as possible.

Do I need to make an appointment for an eye check?

We definitely encourage you to make an appointment with us before your visit so that we can be prepared and deliver good services to you as much as possible.

However, we do accept walk-ins as well if you experience unforeseen emergencies that require medical attention from our eye specialists.

How can I travel to your clinic?

You may travel to your clinic by car / hailing services and type “KL Eye Specialist Centre” in the GPS.

Alternatively, you can travel by MRT and the METRO PRIMA station is right in front of our clinic. .

What if I have an emergency on a weekend or holiday?

Do not worry! We are open 7 days a week. In any event when we are closed during Public Holidays, our colleague is just a phone call away. Call +6017-6788077 at any time and our colleague will assist you in any way possible.

Others

What is the difference between an ophthalmologist, an optometrist, an optician and an orthoptist?

The distinction between an Ophthalmologist, an Optometrist, an Optician and an Orthoptist is a source of confusion for many people.

An Ophthalmologist is a medical doctor who specializes in all aspects of eye care including diagnosis, management, and surgery of ocular diseases and disorders. They provide primary eye care services including eye exams and prescribe medications and perform surgical procedures.

An Optometrist provides routine vision care. The practice of optometry traditionally involves examining the eye for the purpose of prescribing and dispensing corrective lenses and vision screening to detect certain eye abnormalities.

An Optician fits, adjusts and dispenses eyeglasses or corrective lenses that are prescribed by an ophthalmologist or optometrist.
An optician cannot examine the eyes for disorders or prescribe contact lenses or medication.

An Orthoptist are eye care professionals who specialize in the diagnosis and management of binocular vision problems including Squints and Amblyopia (Lazy Eye).

How often should I have an eye exam?
Eye exams are recommended periodically, with the interval differing for various age groups. In the first three years of infancy, a child should have vision checked along with normal pediatric checkups. Between the ages of three to eight, an eye exam should be scheduled every year or two as this is the most crucial period of eye development. After that period, until adulthood, exams should be scheduled as necessary. During the twenties one should have at least one exam. During the thirties one should have at least two exams. After the age or forty, it is better to have your eyes checked yearly. For people with a family history of eye problems, those monitoring a diagnosed eye disease, or those with certain high risk diseases such as diabetes, it is recommended that exams should be performed regularly according to your Ophthalmologist’s recommendation. Regular eye exams are the best way to keep you seeing your world clearly.
My vision is great and I have no reason or complaints. Is there any reason to get my eyes checked?
Many serious eye diseases often have little or no symptoms until they are well developed. The only way to diagnose a problem early in such a case is to schedule periodic eye exams. This is the best way to preserve your vision.
Should I come alone for my check-up?
It is better to bring along a family member or friend with you when you come for your checkup. Often at times, we would need to dilate your eyes and after which, may cause you to have blurry vision for a couple of hours. You are also advised to bring a pair of sunglasses along as dilation will cause an extent of discomfort when you go under bright light exposure. After dilation, it may be difficult for you to drive long distance as well.
What do I need to bring when I come for my appointment?
If you are visiting the clinic for the first time, bring along your Identity Card (or Passport if you are a foreigner) to ease the registration process. If you have purchased Medical Insurance Benefit, kindly bring along your Medical Card as well. If you are a returning patient to the clinic, kindly show your appointment card to the Registration staff once you enter the clinic. If you have previously seek treatment elsewhere or has done any other checkup, kindly bring along your reports ie, Blood Investigation Report, X-Rays, Doctor’s recommendation letter when you come to the clinic otherwise, the Consultant may need you to repeat the same investigation again. If you are currently under treatment for any eye or other health related problems, please bring along all your medications with its labels along when you come to the clinic.
I have scheduled a surgery at your centre. Must I fast before coming?
Not necessarily. Most of the procedures done in the centre do not require you to fast prior to the surgery. We recommend you to have light meal however to avoid discomfort during the surgery. Please remember to consume all your medications as prescribed by your medical practitioner as usual (except for some blood thinners which the Ophthalmologist may ask you to stop for a few days before your surgery). Feel free to call the clinic for any doubts prior to your surgery schedule.

Cataracts

How do you prepare for a cataract surgery?
  • Dilate pupil
  • Take regular systemic medications as usual (please alert Doctor if you are taking blood thinner / prostate gland medications)
  • Make sure blood pressure and blood sugar level are optimal before the surgery
  • Preparations in the surgery room – change sterilized clothes, give instructions and demo on operating theatre table
How long does a cataract surgery last?

Usually take about 15 minutes, one eye at a time

What happens during a cataract surgery?
  • Only eye area is exposed
  • Eye area will be cleaned
  • Small incision on cornea, phacoemulsification to break down cataract and vacuumed, insert artificial lens
  • No stitches
  • Minimal / tolerable eye pain during the surgery
What happens if you blink during cataract surgery?
  • Do not worry as you will not be able to blink during cataract surgery
  • Eyelids will be widely opened with a speculum
  • Eye will be irrigated constantly to keep eye surface moist
Complications during a cataract surgery?
  • Higher risk of complications in mature cataract / high short-sightedness
  • Nucleus drop / posterior capsular rupture
Types of cataract surgeries - (phacoemulsification / ECCE)
  • Phacoemulsification is the usual way (small incision)
  • In case of complications during a cataract surgery, ECCE will be employed (larger incision)
Types of lenses / why are there so many different types of lenses for cataract surgery?
  • Modern cataract surgery aims to give refractive correction of eye powers
  • Everyone has different eye powers including long or short-sightedness, astigmatism and presbyopia
  • Everyone has different visual demands and different budget for a cataract surgery
  • Different types of lenses with different price ranges suit different needs
  • Types of lenses includes: monofocal vs. multifocal; toric vs. non-toric
  • Detailed counselling session can guide you to make the most suitable lens for you
  •  
The recovery period after completing a cataract surgery?
  • Full recovery takes about one month
  • Vision might be blurry on the first day after operation but vision will be clear gradually after few days
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Cataract surgery: tips to minimize recovery time
  • Follow regime to put eye drops
  • Take care of personal hygiene
  • Do early cataract surgery
  •  

Premium Custom Lens Replacement (RLE)

I had LASIK years ago and now need reading glasses. Did my LASIK wear off?

LASIK is a permanent procedure and does not wear off. It works by reshaping your cornea to help your eyes focus light onto the retina more effectively. As you approach your 40s, you might experience blurry near vision due to a natural condition called presbyopia, which is caused by the decreased flexibility of your eye’s lens. This condition is unrelated to LASIK. Presbyopia can be addressed with Refractive Lens Exchange (RLE), which involves replacing your natural lens with an intraocular lens (IOL).

What is Presbyopia?

Presbyopia is a natural part of aging where the lens inside your eye gradually loses its flexibility, making it harder to focus on close objects. When you’re young, the lens is highly flexible, allowing easy focus on near tasks. As you age, this flexibility decreases, leading to difficulty with near vision. Presbyopia affects everyone eventually, even those who have never needed glasses before.

Why Do I Need multifocal and Reading Glasses Over Age 40?

As you age, the lens in your eye, which is crucial for focusing light and seeing clearly at various distances, undergoes changes. In your 20s and 30s, the lens is clear and flexible, allowing you to focus on objects at different distances. However, as you enter your 40s, the lens starts to lose its flexibility, a condition known as presbyopia. This results in difficulty focusing on close objects, making multifocal and reading glasses necessary to correct near vision.

If I Choose Premium Custom Lens Replacement (RLE) to Fix My Near Vision, How Do I Know Which Intraocular Lens (IOL) Is Right for Me?

During your evaluation, we will conduct a comprehensive assessment of your visual needs and the optics of your eye. Based on this thorough evaluation, we will recommend the IOL technology that best suits your specific needs to achieve the best possible results.

Take the first step towards better eye health today!​

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our expert team is ready to help you see the world clearly!