FAQ & GUIDE      
 

Your First Visit to KLEC
Scheduling of Appointments and Cancellation
Fees and Charges
Other Enquiries

Please review the most frequently asked questions about a range of topics relating to the provision of services by KL Eye Specialist Centre. The topics are organized by subcategories.

 

Your First Visit to KLEC

  • Thank you for choosing KL Eye Specialist Centre as your preferred eye centre. Below are a few things you can do to facilitate your visit with us.
  • We will call you in advance of your appointment to confirm the date and time. Please call us at +603-6250 0077 to inform us of any changes or to reschedule your appointment.
  • Please bring along all relevant referral letter, medical report (X-Ray, Blood Investigation Report) and medications that you are currently taking to the centre.
  • Please bring along the latest prescription glasses that you are currently using.
  • If you are a Contact Lens User, please do not use your Contact Lens for at least 3 days (Soft Contact Lens user) before coming for your check up. If you are a Semi hard/rigid lens user, please do not use your Contact Lens for 1week before coming for your checkup.
  • We might need to dilate your eyes during your check up which may cause you to have blurry vision for a couple of hours. You are also advised to bring a pair of sunglasses along as dilation will cause an extent of discomfort when you go under bright light exposure. After dilation, it may be difficult for you to drive long distance as well.
  • Please allocate about 1-1.5 hours for a complete consultation process. It is advisable to bring along a family member or friend with you when you come for your checkup.

 

Scheduling of Appointments and Cancellation

What are your opening hours and at what time is the last appointment?
We are open from Mondays to Sundays from 9am-5pm. Our last appointment in system is at 4pm. Emergencies however will be accepted even beyond the last scheduled appointment and will be seen immediately.

How do I make an appointment?
You can call our centre at +603-6250 0077 and our friendly customer service will assist you in getting the appointment suitable to your preference or you can send in your inquiry and preferred time through our website online appointment system and we will revert and confirm your appointment via phone.

Can I cancel my appointment?
Yes, of course you may. Our customer service officer will call you to remind you about your appointment with us a day before your scheduled appointment. Kindly inform them regarding your preferred change of date and time or you can call us again to arrange a suitable time once you have decided.

How long will it take me to get an appointment?
Every patient is important to us, which is why we work hard to reduce your waiting time and we would see every patient who came into our centre. Appointments are made via phone call/online scheduling or made upon discharge from your last visit. You might sometimes need to wait for a day or two if your preferred Consultant is away. Otherwise, the remaining Consultant will attend to your needs at any time.

What if I have an Emergency on a weekend or holiday?

Do not worry! We are open 7 days a week. In any event when we are closed during Public Holidays, the Consultant is just a phone call away. Call +6017-6788077 at any time and our Consultant will assist you in any way possible.

 

Fees and Charges

Do you offer free services?
As a part of our Corporate Social Responsibility, we regularly conduct FREE eye screening services at our centre as well as mobile screening event outdoors from time to time. We also conduct FREE surgeries in the event of large scale Ophthalmology related events. Please bear in mind that the free screening is done in the form of general simple tests to know whether or not you have any eye problem and you if you need a detailed comprehensive eye examination, you will need to make an appointment for a further comprehensive eye examination. Fees will be charged at discounted rate for referrals from the screening event.

KL Eye Specialist Centre is a private clinic. At most of the time, we work on a fee-for-service basis. All fees and charges will be indicated and deemed necessary by our Consultants based on your eye condition. Receipt will be given for each transaction done in our clinic.


Are all the services charged at the same rate?

No. Each service is charged in accordance to its respective item on the schedule of fees and to the professional that delivers the service to you.


What type of payment methods do you accept?
At KL Eye Specialist Centre, you may choose from the following payment methods:

  • Cash or Cheque
  • Credit Card – Visa or MasterCard, Debit Card (restricted to Maybankard only)
  • Cashless Facility – Kindly refer to our Customer Care Consultant to assist you about Cashless Facility at our centre

What should I do if I have purchased Medical Insurance Benefits?
Kindly inform us regarding your Insurance policy during your registration with us. As different Insurance has a slight difference in their policy, kindly ask your Customer Care Consultant to assist you with your doubts.
Certain medical benefits enable the patient to have cashless facility for outpatient treatment. If you are unsure, kindly call the clinic regarding the Insurance Coverage before coming to the clinic as some Insurance may need you to obtain a Referral Letter from your General Practitioner prior coming to the clinic.
For the convenience for all the patients at our centre, we are Panel to most of the major Insurance Company available. Kindly bring along your medical card when you come for your check up to ease the transaction. Our staffs will assist you in any way possible to settle your doubts regarding the use of your Medical Card at our centre.


Is the medical report included in the cost of the session?
No. Medical report or any other written documentation is not included in the cost of a consultation and a fee will be imposed when you need the Consultant to complete the form. Our staffs will inform you regarding the charges and it may take up to 2 weeks until the form is completed.

 

Other Enquiries

What is the difference between an Ophthalmologist, Optometrist, Optician and Orthoptist?

  • The distinction between an Ophthalmologist, an Optometrist, an Optician and an Orthoptist is a source of confusion for many people. An Ophthalmologist is a medical doctor who specializes in all aspects of eye care including diagnosis, management, and surgery of ocular diseases and disorders. They provide primary eye care services including eye exams and prescribe medications and perform surgical procedures.
  • An Optometrist provides routine vision care. The practice of optometry traditionally involves examining the eye for the purpose of prescribing and dispensing corrective lenses and vision screening to detect certain eye abnormalities.
  • An Optician fits, adjusts and dispenses eyeglasses or corrective lenses that are prescribed by an ophthalmologist or optometrist.
  • An optician cannot examine the eyes for disorders or prescribe contact lenses or medication.
  • An Orthoptist are eye care professionals who specialize in the diagnosis and management of binocular vision problems including Squints and Amblyopia (Lazy Eye).


How often should I have an eye exam?
Eye exams are recommended periodically, with the interval differing for various age groups. In the first three years of infancy, a child should have vision checked along with normal pediatric checkups. Between the ages of three to eight, an eye exam should be scheduled every year or two as this is the most crucial period of eye development. After that period, until adulthood, exams should be scheduled as necessary. During the twenties one should have at least one exam. During the thirties one should have at least two exams. After the age or forty, it is better to have your eyes checked yearly.
For people with a family history of eye problems, those monitoring a diagnosed eye disease, or those with certain high risk diseases such as diabetes, it is recommended that exams should be performed regularly according to your Ophthalmologist’s recommendation. Regular eye exams are the best way to keep you seeing your world clearly.


My vision is great and I have no problems or complaints. Is there any reason to have my eyes checked?

Many serious eye diseases often have little or no symptoms until they are well developed. The only way to diagnose a problem early in such a case is to schedule periodic eye exams. This is the best way to preserve your vision.


Should I come alone for my check up?
It is better to bring along a family member or friend with you when you come for your checkup. Often at times, we would need to dilate your eyes and after which, may cause you to have blurry vision for a couple of hours. You are also advised to bring a pair of sunglasses along as dilation will cause an extent of discomfort when you go under bright light exposure. After dilation, it may be difficult for you to drive long distance as well.


What do I need to bring when I come for my appointment?

  • If you are visiting the clinic for the first time, bring along your Identity Card (or Passport if you are a foreigner) to ease the registration process. If you have purchased Medical Insurance Benefit, kindly bring along your Medical Card as well.
  • If you are a returning patient to the clinic, kindly show your appointment card to the Registration staff once you enter the clinic.
  • If you have previously seek treatment elsewhere or has done any other checkup, kindly bring along your reports ie, Blood Investigation Report, X-Rays, Doctor’s recommendation letter when you come to the clinic otherwise, the Consultant may need you to repeat the same investigation again.
  • If you are currently under treatment for any eye or other health related problems, please bring along all your medications with its labels along when you come to the clinic.


I have scheduled myself for surgery with your centre, must I fast before coming?
Not necessarily. Most of the procedures done in the centre do not require you to fast prior to the surgery. We recommend you to have light meal however to avoid discomfort during the surgery. Please remember to consume all your medications as prescribed by your medical practitioner as usual (except for some blood thinners which the Ophthalmologist may ask you to stop for a few days before your surgery).
Feel free to call the clinic for any doubts prior to your surgery schedule.